Privacy Policy
Last Updated October 2, 2025
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Custom Wine Cellar Creations respects your privacy and is committed to protecting the personal information you share with us. This privacy policy explains how we collect, use, and protect your information when you visit our website Customwinecellarcreations.com
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What Type of Information Do We Collect?
We may receive, collect and store any information you enter on our website or provide us in any other way. In addition, we may collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; browser type; device information; computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page and referring website. We also may collect personally identifiable information (including name, email, phone number, communications); payment details, billing/shipping address, (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
Because our site is hosted on Wix, Wix may collect and store certain information on our behalf, including cookies, analytics, and technical data.
​​​Why do you collect personal information?
We collect Non-personal and Personal Information for some of the following purposes:
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To provide and operate/improve the Services;
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Respond to your inquiries and customer service requests.
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Process payments and fulfill orders (if applicable).
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; newsletters, updates, or marketing communications.
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
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Monitor website performance, usage, and security.
How do you store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
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We do not sell or rent your personal information. We may share information only in these circumstances: With service providers (such as Wix, payment processors, or shipping companies) who assist us in running our website and business. To comply with laws or respond to lawful requests from authorities. In connection with business transfer (such as a merger, acquisition, or sale of assets).
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, promotions or advertisements, questions or concerns or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How do you use cookies and other tracking tools?
Our website uses cookies and similar technologies (managed by Wix and third party tools such as Google Analytics) to enhance the user experience and analyze site traffic. It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy. You can manage cookie preferences through your browser settings.
What choices are available to visitors regarding the collection, use, and distribution of the information?
Visitors and Authorized Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us on our contact us page.
Third Party Services
We may use third-party services, such as, but not limited to, Google Analytics, to collect data about user interactions on our website. These services may collect anonymous information, including IP addresses and browsing patterns. For more information, please review the respective privacy policies of these services. Google may use the data collected through Google Analytics for its own purposes in accordance with its Privacy Policy. We may share your personal information with a third-party email service like Wix for marketing emails.
​What partners or service providers have access to Personally Identifiable Information from Visitors and/or Authorized Customers on our website?
Has entered into and will continue to enter into partnerships and other affiliations with several vendors. Such vendors may have access to certain Personally Identifiable Information on a need-to-know basis for evaluating Authorized Customers for service eligibility or Custom Wine Cellar Creations marketing purposes. Our privacy policy does not cover their collection or use of this information. Disclosure of Personally Identifiable Information to comply with law. We will disclose Personally Identifiable Information to comply with a court order subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorized Customers.
What happens if the Privacy Policy Changes?
We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting changes on this page with a "Last Updated" date.
Links
Contains links to other websites. Please note that when you click on one of these links, you are moving to another website. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.
Right to Delete
You may request that we delete the personal information that we collected from you and tell our service providers to do the same. There are exceptions to the right to delete. Common reasons why we may keep your personal information include:
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We cannot verify your request
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To complete your transaction, provide a reasonably anticipated product or service, or for certain warranty and product recall purposes
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For certain internal uses that are compatible with reasonable consumer expectations or the context in which the information was provided
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To comply with legal obligations, exercise legal claims or rights, or defend legal claims
To submit a request to delete, you can contact us directly on our contact page. To verify your identity, we will need to match at least four of the following pieces of your information:
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First Name
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Last Name
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Telephone number
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Email
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Billing address
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Last transaction amount
Once we verify your identity, we will respond to your request, and we will maintain a record of your request in our system.
California Customer Privacy Act
If you are a California resident, you have certain privacy rights under the California Consumer Privacy Act (“CCPA”).
Right to Know
You may request that we disclose to you what personal information we have collected, used, shared, and why we collected, used, shared, that information. Specifically, you may request:
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The categories and specific pieces of personal information that we collected.
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The categories of sources from which we collected the personal information.
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The purposes for which we used the personal information.
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The categories of third parties with whom we share the personal information.
There are exceptions to the right to know. Common exceptions include:
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We cannot verify your request.
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The request is manifestly unfounded or excessive.
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We cannot disclose sensitive information, such as your social security number, financial account number, or account passwords, although we will tell you if we’re collecting this type of information.
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Disclosure would restrict our ability to comply with legal obligations, exercise legal claims or rights, or defend legal actions.
To submit a request to know, you can email us on our contact page. To verify your identity, we will need to match at least four of the following pieces of your information:
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First Name
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Last Name
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Telephone number
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Email
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Billing address
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Last transaction amount
Once we verify your identity, we will respond to your request, and we will maintain a record of your request in our system.
​Disclaimer
This site and all contents of this site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Custom Wine Cellar Creations shall not be liable for any damages of any kind related to your use of this site.